Refund policy

RETURNS & REFUNDS

At ÉLUVÉNIA, we want your order to arrive as described and in good condition.

Change-of-mind returns
We do not accept returns or exchanges for change of mind, personal preference, or an incorrect size or color selected by the customer, except where required by applicable law. Please review the product description, dimensions, and selected options before ordering.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or different from what you ordered, please contact eluvenia.store@gmail.com as soon as reasonably possible. Include your order number, a description of the issue, and photos where available.

We will investigate and arrange an appropriate resolution, which may include a replacement or refund. Where a return is required because of a confirmed product defect or our error, we will provide instructions and cover the necessary return shipping costs.

Missing orders
If your order has not arrived within the estimated delivery period, contact us so we can investigate with our fulfillment partner and carrier. We will provide any refund or other remedy required by applicable law.

Return instructions
Please contact us before sending any item back. Do not send items to the address printed on the parcel unless we confirm that address in writing.

Cancellations
Contact us promptly if you need to cancel or change an order. We cannot guarantee changes once processing has begun. This does not affect any cancellation rights you have under applicable law.

Refunds
Approved refunds will be issued to the original payment method. We will confirm when a refund has been issued. The time needed for it to appear depends on your bank or payment provider.

Your rights
This policy does not exclude or limit your rights under applicable consumer protection laws.

Contact: eluvenia.store@gmail.com