Shipping policy

SHIPPING POLICY

Shipping destinations
ÉLUVÉNIA currently ships to Canada and the United States only.

Free shipping
We offer free standard shipping on orders delivered within Canada and the United States. No minimum purchase is required.

Order processing
Orders are normally processed within 1-2 business days after payment confirmation. Processing time is separate from the delivery estimate below.

Estimated delivery
Standard delivery is estimated at 6–14 business days after shipment. Business days exclude weekends and public holidays.

Delivery estimates are not guaranteed. Timing can vary by product, destination, customs clearance, and carrier conditions. If we become aware of a significant delay, we will contact you and provide the options required by applicable law.

Fulfillment
We work with third-party suppliers who ship directly to customers. Products may ship from outside Canada or the United States, including China. Orders containing multiple items may arrive in separate packages.

Tracking
When your order ships and tracking becomes available, we will send the tracking information to the email address provided at checkout. Tracking may take time to show its first carrier update.

Taxes and import charges
Any taxes collected by us are shown at checkout. Depending on the shipment and applicable rules, customs authorities or carriers may assess additional duties, taxes, or handling charges that are not collected at checkout. Free shipping refers to the standard transportation charge.

Delivery address
Please check your shipping address before placing an order. If you notice an error, contact us promptly. We cannot guarantee address changes after processing has begun.

Delayed or missing orders
If your order has not arrived within the estimated delivery period, contact eluvenia.store@gmail.com with your order number. We will investigate and arrange an appropriate resolution. Nothing in this policy limits your statutory cancellation or refund rights.

Contact: eluvenia.store@gmail.com