Terms of service

TERMS OF SERVICE

Overview
This website is operated by Tong Bui Ngoc Minh, trading as ÉLUVÉNIA, based in North York, Ontario, Canada. Throughout these terms, “we,” “us,” and “our” refer to that business.

These terms apply to your use of eluvenia.com and purchases made through the website, subject to applicable law.

Products
Please review product descriptions, dimensions, materials, quantities, and available options before purchasing. Colours may appear differently depending on your screen.

Products and variants are subject to availability. If an item becomes unavailable after you order, we will contact you and refund any payment for items we cannot supply.

Prices and payment
The currency displayed at checkout applies to your purchase. Please review the final total, including any applicable taxes, before paying.

Prices may change for future purchases. If a material pricing or product-information error affects an existing order, we will contact you before proceeding with any correction or cancellation. We will refund any payment for an order we cancel.

Orders
You are responsible for providing accurate contact and delivery information. An order confirmation acknowledges receipt of your order; it does not confirm shipment.

Contact us promptly if you need to correct an order. Changes may not be possible once processing or shipment has begun, subject to your legal rights.

Shipping and fulfillment
We currently ship to Canada and the United States. Orders may be fulfilled by third-party suppliers and shipped directly from outside your country. Items in the same order may arrive separately.

Our Shipping Policy explains delivery estimates and shipping arrangements. ÉLUVÉNIA remains your point of contact for order support.

Returns and refunds
Our Return and Refund Policy applies to purchases. We do not accept change-of-mind returns or exchanges, except where required by law. This does not limit remedies for defective, damaged, incorrect, or undelivered goods under applicable law.

Acceptable use
You must not use this website for unlawful or fraudulent purposes, interfere with its operation, or infringe the rights of others.

Reviews
Reviews you submit must reflect your honest experience. Do not submit false reviews, unlawful content, or another person’s private information. Reviews may be moderated for spam, abuse, or irrelevant content, rather than simply because they are negative.

Privacy
Our Privacy Policy explains how personal information is collected, used, and shared.

Consumer rights
Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded. Mandatory consumer protections applicable to your purchase remain in effect.

Updates
We may update these terms. Changes apply prospectively and do not remove rights relating to earlier purchases.

Contact
ÉLUVÉNIA
Operated by: Tong Bui Ngoc Minh
Business address: North York
Email: eluvenia.store@gmail.com
Website: https://eluvenia.com